Migrate Emails to Microsoft 365

This guide is for migrating emails to VentraIP Microsoft 365 services.

Before You Start

To migrate your emails, you'll need the following details for each mailbox you'd like to migrate:

• Email Address – the account you're migrating from

• IMAP Password – the password for that email account

What Can Be Migrated?

We can migrate emails from most IMAP-compatible email services, including cPanel email, VentraIP Business Email Hosting, and other standard email providers.

What Can't Be Migrated?

• Google Workspace – due to restrictions on Google's end, migrations from Google Workspace to Microsoft 365 are not possible

• Microsoft 365 to Microsoft 365 – this requires a tenancy transfer rather than a migration. See Transferring an Existing Microsoft 365 Tenant to VentraIP

• Calendars, contacts, or tasks

• Emails stored only on your computer but not on the server

How to Request a Migration

Unlike our Business Email Hosting or cPanel migrations, Microsoft 365 migrations don't yet have an automated booking system. To request a migration, please submit an eTicket with the following information:

• The email addresses you'd like to migrate

• The IMAP passwords for each account

GDAP Access

To perform the migration, we need delegated admin access (GDAP) to your Microsoft 365 tenant. If this is already established (for example, if our team assisted with your initial setup), we can proceed straight away.

If GDAP isn't set up yet, we'll send you two approval links via your eTicket:

1. 1First link – grants us GDAP access to your tenant

2. 2Second link – grants us the admin permissions needed to perform the migration

You'll need to open and approve both links before we can proceed.