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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Transferring an existing Microsoft 365 tenant to VentraIP Australia

This is the process of transferring an existing Microsoft 365 service/tenant to VentraIP Australia which is handled by our Billing department via an eTicket which you’ll submit from your VIPcontrol account.

Please Note that at no point will you be required to supply us with any passwords to complete this transfer and there is no downtime involved when completing this transfer.

Important points to note

  • This process will not take over the existing billing you have with your current provider, it will only allow us to order new/additional licenses for your tenant.
  • This process will not automatically cancel the billing side of things with your original provider.
    • Once the below steps are finalised, you must cancel your original ones with your existing provider.

1. Submitting your eTicket

When submitting your eTicket to the Billing department, inform the team that you would like to transfer an existing Microsoft 365 tenant to over to us.

So the Billing department can submit a transfer request, they will also need the following information:

  • Tenant/Client First Name:
  • Tenant/Client Last Name:
  • Tenant/Client email address (This needs to be the admin email of your Microsoft 365 service):
  • Tenant/Client contact number:
  • Tenant/Client Microsoft Domain – i.e (This is nice to have but not necessary for us to proceed).

If you aren’t already an existing customer with us, please instead provide the above details to our sales team via their email

2. Tenant connection request

Once you have supplied our team with the above-mentioned information, we can begin the transfer process of your Microsoft account tenant.

Once our team has made the request, we will send you a link for you to click on through the eTicket.

When visiting that link, you will then supply permission to our Microsoft 365 distributor ‘Rhipe’ to manage your tenant. Permission will need to be supplied to continue with the transfer.

Once permission is established, you’ll reply back to your eTicket letting us know and our team will then be able to get your tenant added to our Rhipe account.

3. Ordering replacement subscriptions

Once we have successfully migrated your tenant over to us we will then assist you with purchasing a new Microsoft 365 services within your VIPcontrol account that can then be linked to your tenant within Rhipe.

This will then allow you to manage your service from the Microsoft 365 section of your VIPcontrol account.

This will be where you can purchase new subscriptions for your tenant.

4. Cancelling your original subscriptions

Once the Billing department confirms this tenant transfer is complete, you need to organise that the original subscriptions do not automatically renew and expire at the end of their existing commitment term.

When the subscriptions expire, your tenant’s seats/accounts will automatically shift to the new replacement subscriptions you ordered with us through your VIPcontrol account and it is recommended that you let the tenant seats/accounts automatically shift over to the new replacement subscriptions instead of manually switching them via the Admin Centre to avoid any service interruption.

If you’re having trouble managing your Microsoft 365 subscription with us, please don’t hesitate to contact our Support team via an eTicket.

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