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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Move your hosting service to another VIPcontrol user

This guide explains how to move a cPanel hosting service to a new or existing VIPcontrol account.

Transferring your Hosting to another user

  1. Log in to VIPcontrol.
  2. Click the My Services link on the top → Hosting from the tabs underneath.
  3. Click the Manage button for the hosting service that you wish to move to a new account.
  4. Click the Move Service option on the left side under Admin.
  5. Click on the Move button and follow the prompts to finalise the transfer.
  6. After you click the Move button, an invitation email will be sent to the email address you entered in on that page. This email that was sent will include an invitation link.
  7. To finalise the move, the person with access to that email needs to click on the invitation link and follow the prompts from there.
  8. If the person taking ownership of the hosting already has a VIPcontrol account, the hosting will be moved to their account. However, if they don’t have an existing VIPcontrol account, they will be prompted to create one during the invitation link process.
  9. After following the steps, the domain ownership and billing will be transferred to the new user, completing the move.

Please note that if you have an unpaid invoice for a hosting service, you won’t be able to move it. To complete the move request, you need to make sure that all outstanding invoices associated with the service are paid. Once you have paid any outstanding invoices, you can move the hosting to the new VIPcontrol account.

Need to move a domain name registration?

We have a guide on how to do that, too.

If you need any assistance during this process, please feel free to contact our Accounts & Billing team through eTicket or by phone at 13 24 85 for further help.

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