
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPControl password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Move your hosting service to another VIPControl user
Transferring your hosting to another user
- Log in to VIPControl.
- Click the My Services link on the top → Hosting from the tabs underneath.
- Click the Manage button for the hosting service that you wish to move to a new account.
- Click the Move Service option on the left side under Admin.
- Click on the Move button and follow the prompts to finalise the transfer. This will transfer the account-ownership and billing for this service to the new user. Once finalised, the service will transfer over instantly.
Need to move a domain name registration?
We have a guide on how to do that, too.

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