Resetting A Microsoft 365 User’s 2FA (Multi-factor Authentication)

This guide will go over resetting a users multi-factor authentication (2FA), heres how.

Resetting a user’s multifactor authentication

1. Login to the Microsoft Entra admin center as an user with the Entra administrator or Global Administrator role.
2. Navigate to ‘Users’ and click on the desired user.
3. Click on ‘Authentication methods’ and then ‘Require re-register multifactor authentication’.
4. Once clicked, it will remove their authentication methods and force the user to setup multifactor authentication again.
5. Next, click on ‘Overview’ and click on ‘Revoke sessions’ to force the user to sign in again.

Resetting a Global administrator’s multifactor authentication

If you don’t have access to an administrator account (such as Global Admin) you will need to submit an eTicket to our technical support team and we can go ahead and do this for you.