Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
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Email Hosting
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Google Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Upgrading your VPS Plan
Changing VPS management
If you want to switch between a self-managed and a fully-managed VPS, you can follow our guide here
Upgrading an existing VPS
- Log in to VIPcontrol.
- Click on My Services at the top of the page.
- Click on VPS.
- Click Manage next to the service you want to upgrade.
- Click on Upgrade Plan under Account.
- Click on View Plans.
- Click on Upgrade for the plan you would like to move to
- Select your preferred upgrade time and click the upgrade acknowledgements
- Click Confirm upgrade
This will then submit a ticket to our Accounts and Billing team automatically to arrange the upgrade to your chosen plan with our Technical team at the chosen date and time.
Need more resources?
If you have upgraded your plan to its highest level and you still need extra resources, such as hardware or software addons, you can refer to these guides here:
- Purchasing additional resources for a VPS service.
- How to buy addons for your VPS (Virtual Private Server)
We Are Here to Help You
Get in touch with one of our local experts at any time.