What is a Service Health Check

What is the Health Check Tool?

The Health Check tool helps you quickly identify and fix common issues with your VentraIP services. It automatically scans your selected service and provides relevant steps to resolve any problems it finds.

Where to Find It

You can access the Health Check tool by logging into VIPcontrol and navigating to:

My Services → Health Check

From there, select your Domain or Web Hosting service and click Run Health Check.

What It Checks

Domain Health Check

Checks for common domain-related issues, including:

• Domain name expiring soon, expired, or pending deletion

• Domain in redemption grace period

• Invalid or outdated registrant details

• Registrant email matches the domain (which can cause renewal and contact issues)

• ID Protection disabled

Web Hosting Health Check

Scans for common hosting-related issues, such as:

• Disk, CPU, memory, or INODE limits being exceeded

• Mailbox quota exceeded

If You Still Have Issues

The Health Check tool is still in its early stages and currently covers only a limited range of checks.

If your issue doesn’t appear or can’t be resolved through this tool, our Support Team can help — simply submit an eTicket.