View all Products Close Menu Menu
Configuring Email Routing in cPanel
Updated Thursday March 10th 2022 / Category Web Hosting

What is this setting for?

The email routing settings tell cPanel what to do with an email for a given domain name. Whether that is to deliver it locally or to deliver it to the email hosting provider for that domain name.

One of the most common reasons this setting is changed is when you’re sending emails from your website. However, your email is hosted on a separate server/service.

The different email routing settings


This setting allows cPanel to automatically detect the appropriate email routing setting for your use case.


This will tell cPanel to accept email for the domain name and route the email to any locally hosted mailboxes setup for the it.


This option tells cPanel that the email host for the domain name is setup elsewhere. cPanel will attempt to determine who the email hosting provider for the domain name is, and deliver it to the correct place.


The backup option allows cPanel to act as a backup email server, while your primary email server is down. Once the primary email server is back up, cPanel will deliver the email

Note: This setting requires a low priority MX record to be setup, which points to the cPanel server/service. If you’re unsure how to do this, feel free to contact our technical support team.

How do I change the email routing setting?

  1. Login to cPanel
  2. Click on the Email Routing option
  3. If necessary, select the appropriate domain name in the drop-down menu
  4. Set your desired email routing option (i.e Auto, Local, Remote, Backup)
  5. Click Change

Can’t find the answers you're looking for? Check out these other methods of support!