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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Cancelling an SSL Certificate

Unfortunately, we are unable to ‘cancel’ SSL certificates.

SSL certificates are purchased and generated for a set period of time, similar to domain name registrations. These are processed via a third party, Comodo, and cannot be reversed or refunded once the certificate has been generated.

However, if the SSL certificate has not yet been issued (common while the certificate is pending completion), the purchase can be cancelled. To do this, just get in touch with our Billing team via an eTicket.

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