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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Email migration requirements for Google Workspace or Gmail users

If you’re requesting that our technical support team complete a migration of your email data from Google Workspace to a VentraIP service, there are some things you need to do for the migration process to be successful.

Enable IMAP Connections

To enable IMAP in Google Workspace, you must log in to the Google Workspace Admin portal, then follow these steps:

  1. Click on Apps.
  2. Click on Google Workspace.
  3. Click on Gmail.
  4. Click on End User Access.
  5. Under Organizations, select the organizational unit you want to manage settings for.
  6. Click POP and IMAP Access.
  7. Uncheck Disable POP and IMAP access for all users.

2-Step Verification

If you have Two-Factor enabled and you do not want to disable it you will need to create an application password with the following steps:

2-Step Verification -> App-Specific Passwords -> Manage application-specific passwords -> [Create an “Other” two-factor code], which you then provide to us.

Allow Less Secure Apps

To allow less secure apps, you must log in to the Google Workspace Admin portal, then follow these steps first:

  1. Click on Security.
  2. Click Less Secure Apps.
  3. Select the setting for less secure apps (Allow users to manage their access to less secure apps)
  4. Click Save.

Once you have done that, you can allow less secure apps from inside your Google Workspace account.



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