Email migration requirements for Google Workspace or Gmail users

If you’re requesting that our technical support team complete a migration of your email data from Google Workspace to a VentraIP service, there are some things you need to do for the migration process to be successful.

Enable IMAP connections

To enable IMAP in Google Workspace globally, you must log in to the Google Workspace Admin portal, then follow these steps:

1. Click on Apps → Google Workspace.
2. Click on Gmail → End User Access.
3. Scroll to POP and IMAP access.
4. Check the Enable POP access for all users and the box Check the Enable IMAP access for all users → Allow any mail client.
5. Click Save.

More information can be found via Google’s documentation.

App Password

In order for our migration tool to connect to your email account, we will require an App Password to be generated. This can be done using the following steps:

1. Log in to your Google Account.
2. Click on Security on the left hand side
3. Under How you sign in to Google, click on 2-step Verification.
4. Scroll down to the bottom and click App Passwords.
5. Enter an app name (e.g., VIPMigration) and click on Create.

More information can be found via Google’s documentation.

Submit an eTicket

Once the app password is generated, please provide the full Email Address(es) and the App Password(s) to us in an eTicket to our technical support team and we can begin the email migration!