IMPORTANT NOTICE: Watch out for scam emails claiming to be us. Double-check before you click. Stay informed. Learn More
100% Australian Owned and OperatedSupport Centre13 24 85Pay an InvoiceLOG IN
supportcentre scaled
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

How can I get a refund?

Services within the 45-day money-back guarantee window are eligible for a full refund at the time of cancellation. To cancel a specific service, check out the following guides:

All refunds are processed inline with our current Terms and Conditions on our website. We are unable to refund domain registrations as set out in these Terms and Conditions.

If you are eligible for a refund under those terms, please lodge an eTicket through your VIPControl to our Accounts and Billing department.

misc content center scaled