Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
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Email Hosting
- Outlook 365 (Classic) Email Setup GuideMail app setup for iOS (iPhone + iPad)Gmail (webmail) email setup
Google Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Cancelling a Virtual Private Server (VPS) service
Here are the steps you need to cancel your VPS service:
- Log in to VIPcontrol.
- Click on My Services at the top of the page, and then click the VPS header underneath.
- Click Manage next to the VPS service you wish to cancel.
- Click Cancel Service and fill out the questionnaire/acknowledgements.
Our Accounts and Billing team will evaluate your pro-rata credit, if applicable, and respond with one last confirmation that the service is due to delete.
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