Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
How can I keep my VentraIP account secure?
Enabling Two Factor Authentication (2FA)
Your VIPcontrol account supports two-factor authentication, which allows you to create a second layer of security for your account to keep your information and services secure.
Keeping your account details up to date
If we need to authenticate you or help you recover your account, we may need to rely on your account details to verify that we’re speaking to the right person. If you keep your details up to date, recovering your account is much easier.
Use a secure password
Make sure your password for your VIPcontrol account or other VentraIP services are not used elsewhere, and your password is reasonably long with some special characters. If possible, we’d recommend using a password manager as well.
Consider using a third-party tool such as security.org to check the strength of your password.
We Are Here to Help You
Get in touch with one of our local experts at any time.