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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

How to send us a screenshot in an eTicket

Taking a screenshot

Windows 7

Please follow the Official Microsoft Documentation on this process.

Windows 10

There are a couple of ways to take a screenshot in Windows 10. However, the easiest way is as follows.

  1. Press WINDOWS KEY + SHIFT + S at the same time
  2. This will open a simple interface, which allows you to click and drag over the area you want to take a screenshot of
  3. Once you release the mouse button, the interface will disappear, and your selection will be saved to your clipboard.
  4. Click the Start Button to the bottom left of the screen, and open MS Paint or Paint 3D. 
  5. Press CTRL + V to paste the screenshot from your clipboard
  6. Save the image to your Desktop or your desired folder.

There are also a variety of methods on how to do this in Microsoft’s Windows 10 Documentation.

MacBook or Mac Desktop

Apple has a great guide on how to take a screenshot, which we’d recommend following, as the process may change or be updated in the future.

Apple iPhone

Please refer to the official guide from Apple on how to take a screenshot.

Samsung Phones

Samsung has its own support article on how to take a screenshot on each type of device. You can find that article here.

Sending The Screenshot To Us

Once you’ve taken the screenshot, you can send it to us via a new ticket or in response to an existing one.

Attaching To A New Ticket

When submitting a new ticket, you can attach a screenshot by clicking Click here to attach a file in the submission form.

Attach Screenshot to new ticket

Attaching To An Existing Ticket

When responding to a ticket, you will see the same Click here to attach a file option just below the box to type your reply at the bottom of the page.

Attach Screenshot to new ticket

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