
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPControl password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Manual Shared Hosting Renewal
Renew cPanel Hosting
- Log in to VIPControl.
- Click the My Services link on the top of the screen then → cPanel Hosting from the tabs underneath.
- Click Manage on the hosting plan you want to renew.
- Either scroll down or click Prepay from the menu on the left side.
- You can now click the Prepay button which will display a drop-down below.
- Select the billing cycle you would like to use for the renewal and then click Continue.
- Select Confirm Prepay
- Once clicked, the invoice will be generated for the renewal time, which will begin at the end of your current due date.

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