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Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Creating white-label nameservers (glue records)
If your domain registration is with VentraIP, it is easy to add your own glue records (which we call child nameservers here). When setting up your own white-label nameservers for use on our services there are two things you will need to do:
- Create the child name server records.
- Create the associated DNS records for the white label nameservers.
Adding your child nameservers
- Log in to VIPcontrol.
- Click My Services, then click Domains.
- Click the DNS button on the domain name in question.
- To the left of the page, click on Child Name Servers under DNS.
- There you will create your each record one by one through entering the hostname (ns1, ns2 etc.) and the IP address of the name server. Click Add New Host.
- Repeat step 5 as required.
If you’re creating child name server records using the VentraIP DNS cluster, the IPs are as follows:
| Server type | IP Address / Hostname | |
|---|---|---|
| Services on a *SYD1 Server (xxxx.SYD1) | ns1.syd1.hostingplatform.net.au
IPv4: ns2.syd1.hostingplatform.net.au IPv4: |
|
| Services on a *SYD2 Server (xxxx.SYD2) | ns1.syd2.hostingplatform.net.au
IPv4: ns2.syd2.hostingplatform.net.au IPv4: |
|
| Services on a *SYD3 Server (xxxx.SYD3) | ns1.syd3.hostingplatform.net.au
IPv4: ns2.syd3.hostingplatform.net.au IPv4: |
|
| Services on a *SYD4 Server (xxxx.SYD4) | ns1.syd4.hostingplatform.net.au
IPv4: ns2.syd4.hostingplatform.net.au IPv4: |
|
| Services on a *SYD5 Server (xxxx.SYD5) | ns1.syd5.hostingplatform.net.au
IPv4: ns2.syd5.hostingplatform.net.au IPv4: |
|
| Services on a *SYD6 Server (xxxx.SYD6) | ns1.syd6.hostingplatform.net.au
IPv4: ns2.syd6.hostingplatform.net.au IPv4: |
|
| Services on a *SYD7 Server (xxxx.SYD7) | ns1.syd7.hostingplatform.net.au
IPv4: ns2.syd7.hostingplatform.net.au IPv4: |
|
| Domains using FreeDNS | ns1.nameserver.net.au
IPv4: ns2.nameserver.net.au IPv4: ns3.nameserver.net.au IPv4: |
Creating the A records
You will then need to create the DNS entries for your nameservers on our hosting server also; please follow these steps:
- Open your DNS editor for the domain you intend to use for the nameservers.
- Add some A records for each nameserver sub-domain using the IP addresses obtained earlier.
Here is an example of what that might look like using a service on a SYD7 server.
| Hostname | Record Type | TTL | Value |
|---|---|---|---|
ns1.yourdomainname.com |
A |
14400 |
103.252.154.7 |
ns2.yourdomainname.com |
A |
14400 |
223.130.24.235 |
ns1.yourdomainname.com |
AAAA |
14400 |
2400:8f80:0:11::9 |
ns2.yourdomainname.com |
AAAA |
14400 |
2400:b800:0:1::233 |
Please note: These DNS changes are subject to DNS propagation, so it could take up to 24 hours until these nameservers you create work correctly.
