Orders Flagged for Review – Existing Customers

Note: If you are a new customer, please refer to this guide here.

In order to protect your account, our system may flag an order if it detects anything suspicious about it. Any orders flagged will be either manually reviewed by our team or can now be expedited yourself. Here’s what to do next!

Reviewing flagged orders

Upon checking out, you will be prompted to enter in a mobile SMS authentication code, once the code is entered, your order will be approved!

If you haven’t provided a mobile number when signing up to your VIPcontrol account, click “Need Help Verifying? Contact Support.” and our team will will manually review your order.

Once your order has been reviewed and approved, you will receive a confirmation email that it’s complete.

If your order has been rejected and you believe this to be incorrect, please email us at sales@ventraip.com.au with your order number and a Copy of Your Government-Issued ID to confirm that the address provided is indeed yours. Our team will then be in touch.

Reasons for flagged orders and payments

Some common reasons why the order will be flagged for manual review are:

• Your detected location and the billing address provided are too far apart.
• The use of a VPN that’s far away from the billing address.
• The country the credit card issuer is in is different from the country you’re in.
• The order originated from outside Australia or New Zealand.

If the order is flagged, we will not take payment. If the order is manually reviewed and accepted, any invoices will remain unpaid.