Orders Flagged for Review – New Customers

Note: If you are an existing customer, please refer to this guide here.

In order to protect your account, our system may flag an order if it detects anything suspicious about it. Any orders flagged will be manually reviewed by our team. Here’s what to do next.

Reviewing flagged orders

Any orders that are flagged will be manually reviewed by a human on the same day. After the order has been reviewed, you will receive an email from us once your order has either been accepted or rejected.

If your order has been rejected and you believe this to be incorrect, please email us at sales@ventraip.com.au with your order number and a Copy of Your Government-Issued ID to confirm that the address provided is indeed yours. Our team will then be in touch.

Reasons for flagged orders and payments

Some common reasons why the order will be flagged for manual review are:

• Your detected location and the billing address provided are too far apart.
• The use of a VPN that’s far away from the billing address.
• The country the credit card issuer is in is different from the country you’re in.
• The order originated from outside Australia or New Zealand.

If the order is flagged, we will not take payment. If the order is manually reviewed and accepted, any invoices will remain unpaid.