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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Synchronizing folders to the IMAP server using Thunderbird

Please note: While we do provide email setup support articles in our FAQ, our Technical Support team are unable to provide support for third party email software. We recommend contacting the software vendor for troubleshooting issues with these applications. Click here for Mozilla support for Thunderbird.

If you want to decide which folders your email software syncs with the server, you can follow these steps.

  1. Open Thunderbird
  2. Right click on your email account and click the Settings option Thunderbird Email Settings
  3. Click on the Synchronization & Storage tab in the settings menu
  4. Click Advanced
  5. Check on any of the folders you want to sync, then click OK
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