Support Centre
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- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
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Google Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
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- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Microsoft 365 products
(Please Note: This article is intended for existing legacy Microsoft 365 services only)
VentraIP supports a range of Microsoft 365 services that were previously managed by Net Virtue. If you currently have an active Microsoft 365 service with us, you would manage the subscription from within VIPcontrol, along with where any of your other VentraIP services, such as domain registrations and web hosting, is held.
You can compare the Microsoft plans that we offer below:
| Inclusions | Exchange Online Plan 1 | Exchange Online Plan 2 | Microsoft 365 Business Basic | Microsoft 365 Business Standard | Microsoft 365 Business Premium | |
| Email Storage | 50GB Per User | 100GB Per User | 50GB Per User | |||
| Online Calendars(Microsoft Exchange) | Included | |||||
| Online Office 365 Apps | Not Included | – Outlook – Word – Excel – PowerPoint – OneNote | ||||
| Desktop Office Apps* | Not Included | – Outlook – Word – Excel – PowerPoint – OneNote – Access (PC Only) – Publisher (PC Only) | ||||
| File storage (Microsoft OneDrive) | Not Included | 1TB Per User Included | ||||
| Business Tools | Not Included | – Microsoft Teams – Microsoft SharePoint – Microsoft MyAnalytics – Microsoft Planner – Yammer Enterprise | – Microsoft Teams – Microsoft SharePoint – Microsoft MyAnalytics – Microsoft Planner – Microsoft Yammer + – Microsoft Bookings | |||
| 24/7 Phone, Ticket and Livechat support | Included | |||||
| Spam & Virus Protection | Included | |||||
| Mobile Office Apps | Not Included | Included | ||||
| Advance Threat Protection | Not Included | Included | ||||
| PC and Mobile Device Management | Not Included | Included | ||||
You can see the associated costs with these above plans from within VIPcontrol when managing your Microsoft 365 services.
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