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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Updating your domain name’s nameservers after a migration from a legacy hosting service

Yes, the Name Servers assigned to your domain name will need to be changed so that your domain name is pointing at the new server.

If your domain is registered with VentraIP

You can follow the steps in this guide under “How do I do this?” to point the domain name at the new service.

If your domain name is not registered with VentraIP

If your domain name is registered with another provider, you need to update the domain name’s Name Servers on their end. To find out what the Name Server addresses you need are, you can take the following steps after your account has been migrated to a new server:

  1. Log in to VIPcontrol.
  2. Click on My Services.
  3. Click on cPanel Hosting.
  4. Click Manage next to the service you want to point your domain name at.
  5. Click on Server Details and the Name Servers will be listed bellow Server Name and IP Address.

From there, you can update the domain name’s Name Servers on your domain registrar’s end. If you want to know what the Name Servers will be before a migration is complete, then you can ask our Technical Support team.

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