Email migration requirements for Google Workspace or Gmail users

If you’re requesting that our technical support team complete a migration of your email data from Google Workspace to a VentraIP service, there are some things you need to do for the migration process to be successful.

Enable IMAP Connections

To enable IMAP in Google Workspace globally, you must log in to the Google Workspace Admin portal, then follow these steps:

1. 1Click on Apps.

2. 2Click on Google Workspace.

3. 3Click on Gmail.

4. 4Click on End User Access.

5. 5Under Organizations, select the organizational unit you want to manage settings for.

6. 6Click POP and IMAP Access.

7. 7Uncheck Disable POP and IMAP access for all users.

Allow Less Secure Apps

To allow less secure apps, you must log in to the Google Workspace Admin portal, then follow these steps first:

1. 1Click on Security.

2. 2Click Less Secure Apps.

3. 3Select the setting for less secure apps (Allow users to manage their access to less secure apps)

4. 4Click Save.

Once you have done that, you can allow less secure apps from inside your Google Workspace account.

App Password

In order for our migration tool to connect to your email account, we will require an App Password to be generated. This can be done using the following steps:

1. 1Login to your Google Account

2. 2Click on Security on the left hand side

3. 3Under How you sign in to Google, click on 2-step Verification

4. 4Scroll down to the bottom and click App Passwords

5. 5Enter an App name (eg. VIPMigration) and click on Create

Submit an eTicket

Once the app password is generated, please provide the full Email Address and the App Password to us in an eTicket to our technical support team and we can begin the email migration!