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Mac Mail Email Software Setup
Updated Monday January 18th 2021 / Category Email

Looking to update your current settings for an existing account? Find our guide for that here.

Prior to setting up email on your device(s) you will need to have purchased cPanel shared hosting and set up any required mailbox(es) for your domain OR purchased and configured dedicated email hosting mailbox(es) for your domain.

Once you’ve created a mailbox using one of these methods you will be able to retrieve server settings from cPanel – if you’re using Dedicated Email Hosting this will be in the welcome email we send out once your mailbox is configured.

Setting up your account for the first time

1. Open Mac Mail. Click Mail, then click Accounts.

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2. Scroll down and select Add Other Account.

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3. Click Mail account. You may need to scroll down again to see this option.

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4. Enter your name (as you wish for it to show when you send out emails), your full email address and the password.

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5. Enter in the incoming and outgoing server details as follows.

  • Email Address: Your full email address needs to go here.
  • Username: Your full email address needs to go here.
  • Password: The password for your email account.
  • Account Type: IMAP or POP depending on what you want. (See here for further clarification on which you should use)
  • Incoming Mail Server: This will be “mail.domain.com” replacing domain.com with your domain for the email account. ALTERNATIVELY if you are using our business email hosting then use the settings as per the details in your welcome email.
  • Outgoing Mail Server: This should be identical to the Incoming Mail Server.

For Example: mail.mywebsite.com.au OR for business mail hosting it would be something like “ventraip.email”.

    • If you receive a security warning, you can safely accept this.Click Sign In.faq-mac-mail-setup56. Make sure Mail is ticked.. If you wish to associate notes with this account, you can turn this on using tickbox too.faq-mac-mail-setup67. Close the last window (adjust the account description if you like).8. Voila! You should now be ready to start sending/receiving!faq-mac-mail-setup8

      Still having issues getting set up?

      Our support on issues using this software is limited – we’re happy to verify you’ve put everything in the right place. Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed.

      Beyond this, you will need to follow our earlier suggestion of consulting the internet or looking into the vendor’s knowledge base.
      Click here for the Mac Apps Support page.

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