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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Managing notification settings for your email on iOS devices

Sometimes users experience issues receiving emails on iPhones and other iOS devices like iPads. This if often due to the Fetch settings on the device, and it can be easily fixed.

Please note: push notifications are only available on our Dedicated Email Hosting products using ActiveSync.

  1. Open the Settings app on your device.
  2. Tap on Mail → Accounts → Fetch New Data. IPhone Fetch Settings
  3. Turn Push on, and individually enable Fetch/Push for each account listed below. Some accounts may not have Push available, so enable Fetch at a shorter interval (such as every 15 minutes).

IMPORTANT: Please be advised that email software setup is not within the scope of our support, meaning that our technical support team cannot assist you with the setup of your email software. 

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