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Thunderbird email software setup
Updated Monday January 18th 2021 / Category Email

Looking to update your Thunderbird settings instead? Find our guide for that here.

Prior to setting up email on your device(s) you will need to have purchased cPanel shared hosting and set up any required mailbox(es) for your domain OR purchased and configured dedicated email hosting mailbox(es) for your domain.

Once you’ve created a mailbox using one of these methods you will be able to retrieve server settings from cPanel – if you’re using Dedicated Email Hosting this will be in the welcome email we send out once your mailbox is configured.

Setting up your account for the first time

1. Open Thunderbird. From the main page, click Email under the Create a new account section.


2. Click Skip this and use my existing email when asked whether or not you wish to create a new email address.


3. Enter your name (as you wish for it to be displayed on emails you send out), your full email address and the password for it. Tick the box (if it isn’t already ticked) to save the password. Click Continue.


4. Thunderbird will try to detect the settings, but these may be wrong. Click Manual config, so that we can enter in the correct settings.


5. Adjust the incoming and outgoing server details as follows;

  • Incoming Server Hostname: This is the same as your cPanel hostname, or Dedicated Email Webmail address (e.g. OR
  • Port: 993 (for IMAP, recommended). 995 (for POP3).
  • Authentication: Normal password
  • Outgoing Server Hostname: This should be identical to your incoming server
  • Port: 465
  • Authentication: Normal password
  • Incoming Username: Your full email address
  • Outgoing Username: The same as above (full email address)

Click Done when this has all been entered.

6. You should now be ready to start sending and receiving emails!


Still having issues getting set up?

Our support on issues using this software is limited – we’re happy to verify you’ve put everything in the right place. Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed.

Beyond this, you will need to follow our earlier suggestion of consulting the internet or looking into the vendor’s knowledge base.
Click here for Mozilla support for Thunderbird.

Can’t find the answers you're looking for? Check out these other methods of support!