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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Connecting via SSH using PuTTY

Downloading PuTTY

If you haven’t already downloaded Putty, you can do so here.

Enabling SSH Access

Before doing anything, you will need to enable SSH Access on your web hosting service first.

Getting your SSH connection details

You can find the details you need to use to connect inside your VIPcontrol account, under:

  1. Log in to VIPcontrol.
  2. Click on My Services at the top of the page.
  3. Click on cPanel Hosting.
  4. Click Manage next to the service you want to connect to using SSH.
  5. Scroll down to where it says cPanel and FTP Details, and Server Details.
  6. Under cPanel and FTP Details note down the Username and Password under cPanel Details.
    • The cPanel and SSH login details are the same.
  7. Click on Server Details and note the IP Address.

Connecting using PuTTY

  1. Open PuTTY
  2. Input the IP Address you obtained earlier into the Host Name (or IP Address field) and set the Port number setting to 2683 Putty Open New Connection .
  3. Click Open.
  4. You will be prompted for your username and password, which will be the same details that you obtained earlier.

Connecting using PuTTY with SSH Keys

If you’d prefer to use SSH Keys to connect, we have a separate guide on how to do that here. As long as the SSH Keys are setup correctly, Putty will authenticate using the keys, instead of prompting you for a password.

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