Mail for macOS Email Software Setup

Mail for macOS comes preinstalled with your Mac. Here’s how to set up your VentraIP email accounts within the Mail app.

Looking to update your current settings for an existing account? Find our guide for that here.

Server settings

For Server/Hostname fields:

• If you use VentraIP Dedicated Email hosting, enter:
  ventraip.email
• If you use VentraIP cPanel Hosting, enter:
  mail.yourdomain.com (replace yourdomain.com with your domain)

Unsure which to use? Check our guide What is my email server?

Setting up Mail app for the first time

1. Open Mail and Add an Account
   • Click ‘Other Mail Account…‘ or ‘Add Other Account…‘ and then click ‘Mail Account‘
     If this isn’t the first email you are adding to the Mail app, with the Mail app open, click on ‘Mail’ in the Top Bar of your Mac (just next to the Apple icon), and then click ‘Add Account’ from the dropdown.
2. Click ‘Other Mail Account…’ or ‘Add Other Account…’ and then click ‘Mail Account’
   • Name: Enter the name you wish for your emails to appear from
   • Email Address: Enter your email (e.g., user@vipguides.au)
   • Password: Enter your email password (Forgotten password? Click here to reset)
   • Click ‘Sign in’
     Note: You may get the error “Unable to verify account name or password.” when clicking sign in, you can safely accept this and enter the incoming and outgoing IMAP/SMTP server!
3. Enter IMAP/SMTP Server Settings
   • Email Address: Enter your email (e.g., user@vipguides.au)
   • Username: Enter your email (e.g., user@vipguides.au)
   • Password: Enter your email password (Forgotten password? Click here to reset)
   • Account Type: We recommend IMAP, see why
   • Incoming AND Outgoing Mail Server:
     Dedicated Email Hosting: ventraip.email
     cPanel Email Hosting: mail.yourdomain.com (replace yourdomain.com with your actual domain)
4. Click ‘Sign In‘ again and follow any personalisation or setup prompts
5. Done! You should now be able to send and receive emails using the Mail App!

If you are running into any issues, take a look at our guide on Troubleshooting Email Client Problems

Still having issues getting set up?

While our support for third-party email software is limited, we’re happy to help where possible!

If you encounter any errors during configuration, please submit an eTicket with screenshots of both any error messages and your configuration settings so we can assist you.

For advanced troubleshooting needs, please consult a local IT technician or contact the software vendor directly.