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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Set up free email forwarding using VIPcontrol

If you’re wanting to setup domain redirects, please follow our separate guide on how to do that.

VentraIP offers a free web and email forwarding service, for domain names that are registered with us. Before proceeding, please keep in mind that enabling this option for your domain name will remove any existing DNS configuration you have set up for your domain name. If you have any concerns, feel free to reach out to our technical support team.

Enabling Free Web/Email Forwarding

  1. 1Log in to VIPcontrol
  1. 2Navigate to My Services > Domain Management.
  1. 3Click Manage next to the domain name.
  1. 4Click Manage DNS.
  1. 5Click on the Forwarding tab.
  1. 6Click Enable.
  1. 7Then, add forwarders using the Add Domain Forwarder/Add Email Forwarder buttons as needed.

DNS Zone Requirements

The following DNS records must be within your DNS zone for our Email Forwarding to function:

Host Type Value TTL Priority
yourdomainname.com MX mx1.nameserver.net.au 3600 or leave default 10
yourdomainname.com MX mx2.nameserver.net.au 3600 or leave default 10
yourdomainname.com MX mx3.nameserver.net.au 3600 or leave default 20
yourdomainname.com MX mx4.nameserver.net.au 3600 or leave default 30
yourdomainname.com TXT v=spf1 +a +mx +include:spf.hostedmail.net.au ~all 3600 or leave default N/A

These records are traditionally added automatically by our system. However, if you have customised your DNS zone, you may need to manually add them yourself.

If you need any assistance with adding in Email forwarders or DNS records, feel free to contact us and we are happy to help!

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