Troubleshooting a ‘Self-signed’ error when running AutoSSL

Remove the expired certificate first

After running AutoSSL (see steps below), if you are seeing an error saying that there was a problem, you may need to remove an existing expired certificate.

Here are the steps you need to take to remove the expired SSL:

1. Log in to cPanel.
2. Click on SSL/TLS Certificates under Security.
3. Click the Installation tab.
4. Under Manage Installed SSL Websites, click Uninstall next to the domain name(s) you’re wanting to install AutoSSL on.

Once you’ve done that, complete the steps under Running AutoSSL below.

Run AutoSSL

1. Go back to cPanel.
2. Click on SSL/TLS Certificates under Security.
3. Click the Status tab, then click the ‘Run AutoSSL’ button.

The process will take 1-5 minutes before producing a result.