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Troubleshooting a ‘Your connection is not private’ error

Common insecure messages

There are two key types of insecure messages you might see, the key ones are:

  • You’re visiting the website in an insecure way (E.g. using http://) Website HTTP
  • The website’s SSL Certificate isn’t valid Website Certificate Invalid
  • There is no SSL Certificate at all Website has no SSL Certificate

Steps to resolve the issue

Before doing anything, you need to make sure that your website actually has an SSL Certificate installed. The easiest way to do this would be to enable AutoSSL in cPanel, or you can purchase and install an SSL Certificate. Then you can configure your website to force visitors to the secure version of your website (https://).

If you’re still having problems with the website appearing as insecure in your web browser, then the last thing you may need to check is that the website is loading all resources (Images, CSS files, Javascript Files, etc.) in a secure way. If you have a WordPress website, you can try the following to resolve this problem:

Failing that, you may need to speak to a web developer to resolve any further issues with your website.

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