What is a Server Management Job?

A Server Management Job is an agreed work order for system changes or upgrades to your Self Managed Virtual Private Server for a once-off fee. Below is a list of what is covered under a Server Management Job and what you can expect from the process.

What is covered under a Server Management Job?

These Jobs can be used for anything underneath our scope of support, this includes but is not limited to:

• cPanel updates/changes
• Web server troubleshooting and configuration
• CloudLinux/CageFS setup
• PHP Version updates or problems
• MySQL issues
• Email-related issues

If you are not sure if it’s covered, our team can advise if it’s something we can assist with while confirming the Management Job.

What happens if there is more than one task?

A Server Management Job can cover multiple issues in one task. For example, if you wanted cPanel, MySQL and PHP upgraded to their latest version, then we can cover that in a single job.

Once a Server Management Job has been confirmed, it is not possible for you to add additional tasks. This will require purchasing a new Server Management Job. Our support team will work with you to confirm exactly what you would like completed prior to starting the job.

Other things to note

Please be aware that our team can only assist with the server configuration side of things and can not assist with anything related to website development. Further to that, we are only able to support anything that is officially supported by cPanel. For anything not officially supported by cPanel you will need to seek assistance from a third-party Server Administrator.

How can I organise a Server Management Job?

To organise a Server Management Job, you can either submit an eTicket to our Technical Support Team through your VIPcontrol account or navigate to My Services > VPS > Server Jobs and fill out the form to submit to our team!

Once submitted, our support team will review the request and get back to you with more information if required. Once confirmed, we will schedule the job at a time of your request (if it requires any disruptions) and notify you once it has been completed.