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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Does VentraIP monitor my Self Managed VPS?
Not really; we monitor the hardware housing your VPS and the network, but much of what happens within your VPS instance is solely within the control of its owner.
As a VPS owner, you will need to manage it yourself (or purchase a management day pass when you require assistance) and implement your own monitoring solution (such as Pingdom).
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