![supportcentre scaled](/_next/image/?url=https%3A%2F%2Fventraip.com.au%2Fwp-content%2Fuploads%2F2023%2F05%2Fsupportcentre-scaled.webp&w=3840&q=90)
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
How to add resources to your VPS (Virtual Private Server)
Why add resources to my VPS?
You may need more resources on your Self-Managed or Fully-Managed VPS service if you are experiencing some performance issues, or want to add more websites to your service.
You can add the following stackable resources to your VPS:
- 1 Additional IPv4 Address
- 50GB Additional Disk Space
- 1GB Additional Memory (RAM)
- 1 Additional vCPU Core
- 100GB Additional Bandwidth
- Additional cPanel Licences (available in increments of 20 and 50 licences)
The following are also available to Self-Managed VPS services that do not already have these installed:
- Acronis Backups
- Hardware Firewall
- Complete Security Suite
- Nagios Service Monitoring
- LiteSpeed Web Server
- LiteSpeed Cache
- LiteSpeed LiteMage Cache (for Magento websites)
- cPanel/WHM/Installatron (CentOS 7 servers only)
- CloudLinux & Kernelcare (CentOS 7 servers only)
How to request add-ons
- Navigate to the VPS section of VIPcontrol, and click Manage next to your VPS service.
- In the left menu on this page, click Resource Addons.
- Here, you can request add-ons via our automatic system. If the add-on you’re looking for isn’t in the list here, it will require manual processing. Please submit an eTicket to Accounts and Billing to have this done.
![misc content center scaled](/_next/image/?url=https%3A%2F%2Fventraip.com.au%2Fwp-content%2Fuploads%2F2023%2F05%2Fmisc-content-center-scaled.webp&w=3840&q=90)
We Are Here to Help You
Get in touch with one of our local experts at any time.