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Outlook for Mac Email Software Setup
Updated Thursday October 18th 2018 / Category Email

Please note: While we do provide email setup support articles in our FAQ, our Technical Support team are unable to provide support for third party email software. We recommend contacting the software vendor for troubleshooting issues with these applications. You can find the Outlook for Mac help page here.

Prior to setting up email on your device(s) you will need to do one of the following:

Once you have created a mailbox using one of these methods you will be able to retrieve server settings from cPanel itself or if using Business email they will be on the welcome email we send out once your mailbox is configured.

With these details and the guide we provide below you should be able to complete setup on your device.

1. Open up Outlook for Mac. Click the Tools tab, then click Accounts.

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2. Select Other Email when prompted to select an account type.

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3. Enter in your account information.

  • Email address: Your full email address needs to go here.
  • Password: The password for your email account
  • Username: Your full email address, the same as above.
  • Type: IMAP
  • Incoming server: This is the same as your cPanel hostname, or Dedicated Email Webmail address (e.g. b1s1-1b-syd.hosting-services.net.au OR syd1.email-hosting.net.au)
    Tick both of the tickboxes
  • Port (second box): 993
  • Outgoing server: This should be identical to the Incoming server.
    Tick both of the tickboxes
  • Port (second box): 465

Click Add Account.

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4. Adjust the Account description and Full Name fields as you wish, then click More Options.

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5. Next to authentication, select Use Incoming Server Info. Click OK.

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6. Close the window and you should be good to go! Outlook for your Mac has now been configured!

Still having issues getting setup?

As mentioned, Our support on issues using this software is limited. We are happy to verify you’ve put everything in the right place though.

Please submit an eTicket through to our technical support team with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed. Past this you will need to follow our earlier suggestion of consulting the internet or looking into the vendors knowledge base.  Click here for Microsoft Office Support.

Can’t find the answers you're looking for? Check out these other methods of support!