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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

How to cancel your VIPsites Website?

How to cancel your VIPsites Website

In the event you wish to cancel your hosting service, you will need to fill out and submit one of our cancellation request forms:

  1. Log in to VIPcontrol.
  2. Click the My Services link on the top VIPsites from the tabs underneath.
  3. Click Manage next to your hosting service. Log in to VIPControl. Click the My Services link on the top → VIPsites from the tabs underneath. Click Manage next to your hosting service.
  4. You will then find the Cancel VIPsites Service option under the Admin section on the left side. You will then find the Cancel VIPsites Service option under the Admin section on the left side.
  5. Here you will be able to choose to cancel your service and fill out the form presented.
  6. Once you click Cancel VIPsites Service it will be submitted. Here you will be able to choose to cancel your service and fill out the form presented. Once you click Cancel VIPsites Service it will be submitted.

NOTE: For account security purposes and due to our general policies, cancellations will not be accepted via email or phone communication.

What happens next?

Once received, your request will be automatically processed during our next deletion cycle, which usually occurs at approximately 11AM each day.

Your cancellation will be sent in the form of an eTicket to the Accounts and Billing team. Our team will review the payments made on this service and issue a refund or credit where some pre-paid time is left on the service.

If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via eTicket or over the phone on 13 24 85.

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