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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

Allowing pop-up windows for VIPControl

Some functions in VIPControl (such as cPanel log-in links) require popups to be enabled. Here’s how to do so on popular web browsers!

Safari

  1. Click the Safari tab in your top menu Preferences…

 

2. In this new window, go to the Websites tab from the horizontal menu.

3. Then, click Pop-up Windows from the vertical menu.

4. Find vip.ventraip.com.au in the list of websites here, then where it says when visiting other websites change              Block to Allow.

Chrome

  1. Navigate to your Chrome settings (three dots in the top-right of your browser window).
  2. Scroll down to the Settings header.
  3. Navigate to Privacy and settings > Site Settings. Pop-ups and redirects under the Content header here. 
  4. Click Add in the Allow section and type in vip.ventraip.com.au.
  5. Click Add again to confirm.

Firefox

  1. Navigate to your Firefox settings (three horizontal lines in the top-right of your browser window).
  2. Scroll or click to reach the Privacy & Security section.
  3. Next to Block pop-up windows, click Exceptions…
  4. Type in vip.ventraip.com.au and click Allow then  Save Changes.

Microsoft Edge

  1. Navigate to your Edge settings (three dots in the top-right of your browser window).An image showing the Settings and more menu in Microsoft Edge.
  2. Click on Site Permissions in the left menu.
  3. Then, click on Pop-ups and redirects.How to add www.microsoft365.com to the Allowed list for pop-ups and redirects under Site Permissions in Microsoft Edge.
  4. Click Add in the Allow section and type in vip.ventraip.com.au.
  5. Click Add again to confirm.
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