Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Allowing pop-up windows for VIPControl
Some functions in VIPControl (such as cPanel log-in links) require popups to be enabled. Here’s how to do so on popular web browsers!
Safari
- Click the Safari tab in your top menu → Preferences…
2. In this new window, go to the Websites tab from the horizontal menu.
3. Then, click Pop-up Windows from the vertical menu.
4. Find vip.ventraip.com.au in the list of websites here, then where it says when visiting other websites change Block to Allow.
Chrome
- Navigate to your Chrome settings (three dots in the top-right of your browser window).
- Scroll down to the Settings header.
- Navigate to Privacy and settings > Site Settings. Pop-ups and redirects under the Content header here.
- Click Add in the Allow section and type in vip.ventraip.com.au.
- Click Add again to confirm.
Firefox
- Navigate to your Firefox settings (three horizontal lines in the top-right of your browser window).
- Scroll or click to reach the Privacy & Security section.
- Next to Block pop-up windows, click Exceptions…
- Type in vip.ventraip.com.au and click Allow then Save Changes.
Microsoft Edge
- Navigate to your Edge settings (three dots in the top-right of your browser window).
- Click on Site Permissions in the left menu.
- Then, click on Pop-ups and redirects.
- Click Add in the Allow section and type in vip.ventraip.com.au.
- Click Add again to confirm.
We Are Here to Help You
Get in touch with one of our local experts at any time.