Support Centre

Some functions in VIPControl (such as cPanel log-in links) require popups to be enabled.
Here’s how to do so on popular web browsers!

Safari

1. Click the Safari tab in your top menu → Preferences…
2. In this new window, go to the Websites tab from the horizontal menu.
3. Then, click Pop-up Windows from the vertical menu.
4. Find vip.ventraip.com.au in the list of websites here, then where it says when visiting other websites change Block to Allow.

Chrome

1. Navigate to your Chrome settings (three dots in the top-right of your browser window).
2. Scroll down to the Privacy and security header and click on Site Settings.
3. Navigate to Pop-ups and redirects under the Content header here.
4. Click Add in the Allow section and type in vip.ventraip.com.au.
5. Click Add again to confirm.

Firefox

1. Navigate to your Firefox settings (three horizontal lines in the top-right of your browser window).
2. Scroll or click to reach the Privacy & Security section.
3. Next to Block pop-up windows, click Exceptions…
4. Type in vip.ventraip.com.au and click Allow.

Edge

1. Navigate to your Edge settings (three dots in the top-right of your browser window).
2. Click on Site permissions in the left menu.
3. Then, click on Pop-ups and redirects.
4. Click Add in the Allow section and type in vip.ventraip.com.au.
5. Click Add again to confirm.

Internet Explorer

1. Navigate to the cogwheel in the top-right of your browser window → Internet options.
2. Click the Privacy tab on this new window.
3. Click Settings under the Pop-up blocker heading.
4. Type vip.ventraip.com.au in the text box where it says Address of website to allow, then click Add.