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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Claim your VIPsites!
Claim your new site using the VIPsites Website Builder!
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- Login to VIPcontrol.
- Click the My Services link on the top → Domain Names from the tabs underneath.
- Select Manage next to your domain name.
- Click add VIPsites Service
- You will then be prompted to Claim your FREE VIPsites Website
You have now claimed your FREE VIPsites Website! To get started please see our Getting Started with the VIPsites Website Builder guide !If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via eTicket or over the phone on 13 24 85.
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Get in touch with one of our local experts at any time.