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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

How can I download a backup of my hosting?

Taking a backup of your cPanel hosting services periodically is an excellent idea and it covers you in the unlikely event of data loss. Taking a backup is a very easy process which provides peace of mind. Please see these steps for taking a full cPanel backup:

  1. Log in to your cPanel service.
  2. Click the Backup Wizard icon.
  3. Click Backup, and select Full Backup.
    • Leave Backup Destination set to Home Directory.
    • Enter your email address to be notified when the backup finishes.
  4. Click Generate Backup, and wait until it completes. This can take some time if you have a large number of files.
  5. Once it’s finished, go back to your cPanel home and click Backup.
  6. Click Download or Generate a Full Website Backup.
  7. Download the backup you’ve just completed. Please ensure you store your backup in a reliable place.

Note: it is best practise to remove a backup from your hosting after downloading it to your computer. Per our Acceptable Use Policy, old backup files may be deleted from the server periodically.

Need to restore a backup?

Check out our guide on restoring a cPanel backup.

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