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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

How can I restore a backup?

Acronis Backup

If you purchased your web hosting after 1 July 2017, you will have Acronis automatic cloud backups available on your service. If you want to restore files or database content, please follow these guides:

Restoring a full cPanel backup

At an unfortunate time that you may need to restore a full cPanel backup which you have, simply upload it to the hosting service and lodge a support request to our team. We will restore a backup using the file you’ve provided.

Restoring home directory, databases, email forwarders and filters

  1. Log in to your cPanel service.
  2. Click the Backup Wizard icon.
  3. Click Restore, and then choose the type of backup you have as the Restore Type.
  4. Upload the backup file in question.

Note: If there is existing files/databases/etc in place of the same name(s), these will be overwritten by your backup.

Want to know how to create a cPanel backup?

Check out our guide on creating a cPanel backup.

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