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Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.

How can I get a refund?

Services within the 45-day money-back guarantee window are eligible for a full refund at the time of cancellation. To cancel a specific service, check out the following guides:

Other services like Domain Names, Google Workspace, SSL certificates and Microsoft 365 are not eligible for a refund. If you would like to cancel any of those services, you can refer to this guide here:

All refunds are processed in line with our current Terms and Conditions on our website.

If you are eligible for a refund under those terms, please lodge an eTicket through your VIPcontrol to our Accounts and Billing department.

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