Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
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Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
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Email Hosting
- Outlook 365 (Classic) Email Setup GuideMail app setup for iOS (iPhone + iPad)Gmail (webmail) email setup
Google Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
What spam filtering is available on my service?
The VentraIP network is configured to assist with spam prevention with a great level of importance. Our base spam protection methods in place include:
- Realtime Black Lists (RBL) checking to reject email from known spam sources.
- Software firewall blocking of known email abusers at a server level.
- Hardware firewall blocking of known email abusers and spam signatures at a network level.
- SPF checking for email source trust verification.
- Outbound spam filtering through Halon.
- Inbound spam filtering through Halon (Dedicated Email Hosting only).
- Apache SpamAssassin inbound spam filtering (Web Hosting only).
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