24/7 Australian Sales & SupportCall 13 24 85
View all Products Close Menu Menu
Enable two factor authentication on a dedicated email hosting service
Updated Monday November 30th 2020 / Category Email Hosting

Before Proceeding

Axigen requires you to use Google’s Authenticator mobile app, to enable and continue to use two factor authentication:

Enabling Two Factor Authentication

  1. Login to your dedicated email hosting account
    1. By logging in directly here
    2. By logging in via VIPControl
      1. Login to VIPControl
      2. Click on My Services at the top of the page
      3. Click on Email Hosting
      4. Click on Manage
      5. Click Login next to the mailbox you want to login to
  2. Click on the Settings icon (cog) at the bottom left of the interface, then click Settings
    Axigen Email Settings
  3. In the General tab click Turn On next to 2-Step Verification
  4. Click Get Started
  5. The Axigen interface will ask you to input your password again
  6. The interface will show you a QR code under step two (we’ve redacted ours for security reasons).
    Axigen Google Authentication Add
  7. Open the Google Authenticator app and click the plus icon at the top right, then scan the QR code using your phone’s camera
    Google Authenticator Add
  8. This will add a new authenticator code to the app, which you can then input into the box next to Step 3 that says “Enter the verification code”
  9. Click Next
  10. Two Factor Authentication is now enabled and will be required for future logins

Disabling Two Factor Authentication Policy

Please be advised that if you lose access to the account because you’re unable to complete the second verification step when logging in, you will need to submit a ticket (or email recovery@ventraip.com.au) to our team, and provide some form of government-issued ID, for us to disable it manually.

Can’t find the answers you're looking for? Check out these other methods of support!