
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular

Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained

Web Hosting
View All
Email Hosting
- Outlook 365 (Classic) Email Setup GuideMail app setup for iOS (iPhone + iPad)Gmail (webmail) email setup

Google Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP

Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?

Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Restoring Databases Using Acronis Backup
- Log in to cPanel.
- Select Acronis Backup.

- You will see a list of available backup points and times. Select a time that you would like to restore back to.
- The backup point should start loading (1-2 minutes). Once loaded, select ‘Databases’.
- From the list of databases, select the database and click ‘Recover’

- A confirmation dialogue box will pop up. You have a couple of options to select depending on the situation:
- Restoring an existing database: We recommend adding a suffix to the restored database, which restores the database to a new database. This is optional but you will then be able to revert to the previous database if needed.
- Restoring a deleted database: No other options needed, you will have to assign the database user after recovery.
- Once you’ve made your selection, click ‘Start Recovery’.
- You may now wait for your database to be restored. If you would like to check the progress click the Recovery Operation log tab up the top, this will show you if the restore is in progress or completed.
Once completed the orange “In Progress: Recover databases” will change to a green box that says “Succeeded: recover Databases”

That’s it! Your database and all its data have been successfully restored!
Post restore
If you have recovered a deleted database or restored the database under a suffix, make sure to assign the database user and update any site configuration files. We have a guide on how to do this below:
Need assistance?
If you require any further assistance or have any questions, feel free to contact us via an eTicket and our Technical Support Team are happy to help.

We Are Here to Help You
Get in touch with one of our local experts at any time.