Thunderbird for Windows Email Software Setup

Looking to update your Thunderbird settings instead? Find our guide for that here.

Downloading Thunderbird

You can download Thunderbird from their website.

Server settings

For Server/Hostname fields:

• If you use VentraIP Dedicated Email hosting, enter: ventraip.email
• If you use VentraIP cPanel Hosting, enter: mail.yourdomain.com (replace yourdomain.com with your domain)

Unsure which to use? Check our guide What is my email server?

Setting up Thunderbird for the first time

1. Open Thunderbird and Add an Account
2. Enter your name, email address and password:
   • Your full name: Enter the name you wish for your emails to appear from
   • Email: Enter your full email address (e.g., user@vipguides.au)
   • Password: Enter your email password (Forgotten password? Click here to reset)
3. Click ‘Continue’
   • Thunderbird should automagically detect the necessary settings!
   • If Thunderbird doesn’t click ‘Configure Manually‘ and use the settings below:
4. Enter IMAP/SMTP Server Settings Incoming Server:
   • Protocol: We recommend IMAP, see why
   • Hostname:
     Dedicated Email Hosting: ventraip.email
     cPanel Email Hosting: mail.yourdomain.com (replace yourdomain.com with your actual domain)
   • Port: 993
   • Connection security: SSL/TLS
   • Authentication Method: Normal Password
   • Username: Enter your full email address (e.g., user@vipguides.au)

   Outgoing Server:

   • Hostname:
     Dedicated Email Hosting: ventraip.email
     cPanel Email Hosting: mail.yourdomain.com (replace yourdomain.com with your actual domain)
   • Port: 465
   • Connection security: SSL/TLS
   • Authentication Method: Normal Password
   • Username: Enter your full email address (e.g., user@vipguides.au)
5. Click ‘Done’ and follow any final personalisation or setup prompts
6. All done! You should be ready to send and receive emails!

If you are running into any issues, take a look at our guide on Troubleshooting Email Client Problems

Still having issues getting set up?

While our support for third-party email software is limited, we’re happy to help where possible!

If you encounter any errors during configuration, please submit an eTicket with screenshots of both any error messages and your configuration settings so we can assist you.

For advanced troubleshooting needs, please consult a local IT technician or contact the software vendor directly.