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How do I setup my email to point to a third-party provider such as Office 365 or Google Apps?
Updated Wednesday September 9th 2020 / Category Domain Names

If you only hold your domain registration with us

If you have registered only your domain name with us, then you will configure your email to point to your email provider via your VIPControl.

  1. Login to your VIPControl account.
  2. Click on the My Services option on the top-left of the page > Domains from the menu below
  3. Hit the Manage button for the domain name that you are wishing to update
  4. Select the Manage DNS option from under the DNS area on the left-hand side
  5. Click Change DNS, if you don’t see 3rd Party App Or Hosting.
  6. Click 3rd Party App Or Hosting
  7. Select Office 365 or G Suite
  8. Follow the prompts

If you already have Free DNS Hosting or Web and Email Forwarding set as your DNS Configuration, you can add the G Suite or Office 365 records by clicking the drawer icon next to Add DNS Record + at the bottom of the DNS records table. This will make sure any existing records remain in place.

NOTE: Changes to DNS configuration, will remove existing records and the new ones can take up to 24 hours to reflect.

If you have your hosting with us

If you have your domain name pointed at a cPanel hosting service with us, you will be able to point your email to your provider through cPanel itself. This can be done by following the steps below:

  1. Login to your cPanel service.
  2. Click the Zone Editor icon.
  3. Add the records as per your email provider’s instruction.

If you’re unsure of the records your email provider requires, please login to their control panel or contact their support team. Please be aware that by changing your domain’s configuration, it’s existing configuration will cease to function once you initiate the changes.

NOTE: Changes to DNS configuration, will remove existing records and the new ones can take up to 24 hours to reflect.

If you need any assistance whilst following through with any of these processes, feel free to get in touch with us via eTicket or over the phone on 13 24 85.

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