Please Note: For LEGACY SERVICES please refer to the section tagged specifically below.
On all of our new hosting plans backups are taken automatically by an application we use named “R1Soft”, This stores recovery points for your services as far back as 30 days.
Your plan type will influence how frequent the restore points will be as per the below:
Hourly R1Soft backups:
- Business-Lite [Legacy]
- Business [Legacy]
- Business-Plus [Legacy]
Daily R1Soft backups:
You can read into viewing and working with this backup data on R1Soft here
Even though this is in place we still heavily recommend All clients should be taking and storing their own backups on a remote host or local computer.
Virtual Private Server (VPS) Services
VentraIP Australia does not capture and store backups for any VPS services. Backup regimes for VPS products are to be solely managed by the owner of the service; however, VentraIP makes available paid backup mount and FTP options to provide physically separate storage space.
Yes, we do take backups of shared cPanel web hosting services for disaster recovery purposes. These backups are generally made available to clients as well for a small fee in the unlikely event they are required.
VentraIP Australia advises that at no points are our own system backups to be relied upon. All clients should be taking and storing their own backups on a remote host or local computer. For more details on cPanel’s backup tools please see our article on cPanel Backups.
At this time we currently take and store a daily and a weekly backup; so a maximum of two backup options are available at any one time:
- Daily: Typically taken between 11pm and 5am, each nights backup run replaces the previous nights.
- Weekly: This is anywhere between 2 and 7 days old, on any given night (random per server) during the week the weekly archive will be replaced with a daily and then stored for the next 7 days.
It is important to remember that shared cPanel web hosting services by default are only taken where accounts are less than 10GB in size. If a service exceeds 10GB in size (stored data within the service), as per our AUP, we cease taking and storing backups unless the backup addon is purchased through VIPControl.