Viewing emails through the Dedicated Email Spam Filtering Log

This article provides a guide to navigating the Halon Spam Filtering Log. This tool offers insights into the status of your emails, helping you understand why emails are being quarantined, rejected, or accepted. You’ll learn how to identify and release quarantined emails, as well as understand the reasons behind rejected and accepted emails.

Accessing Halon’s spam filter log

To access Halon’s spam filter log please follow these steps:

1. Log in to your VIPcontrol account
2. Navigate to My Services > Email > Email Hosting
3. Click Manage next to the applicable service
4. On the left, under Tools click Email Spam Filtering Log
5. Then click Access Spam Filtering
6. You can now manage your Halon Spam Filter settings.

Viewing & releasing emails from quarantine

When an email successfully passes the spam filter, you will see a Green Tick next to the sender’s address

Whereas, when an email is rejected from the spam filter you will see a Red Button with a circle and cross through it.

In this case, the email failed as the email account mx0va6z@domainname.com.au did not exist. 

When an email is quarantined, it can be for many reasons, such as a low sender score or a known spam email address. You can see when an email is quarantined when it shows as a Yellow Folder Button.

To release an email from quarantine simply click on the yellow quarantine button next to the quarantined email then click “Release” 

Once the email has been released, you will then be able to view the email in your email mailbox.