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Restoring Emails on Business Email Hosting Services
For all Business Email Hosting services, backups are taken daily and retained for 7 days. In the event that something happens to your mailbox or if you accidentally removed an important email, it’s possible to perform a restoration from within the last 7 days.
Performing a restoration however is not without its caveats and we recommend to only do this as a last resort.
How the restoration process works
Note: Due to how our email servers store data, backups are domain-wide instead of per account. As such we are unable to restore any individual account on its own.
For example:
Say you have admin@example.com, >hello@example.com and sales@example.com.
If we perform a restore from 2am to recover data from admin@example.com, all other email accounts under the domain (hello@example.comand sales@example.com) , will also be rolled back to 2am. This means that any emails received after 2am will be deleted domain-wide.
Requesting a restore
To request a restore, please submit an eTicket to our Technical Support Team with the date that you would like to restore back to. A member of our team will then confirm the time and restoration for you.
We highly recommend exporting your emails first before requesting a restore, you can use the following guides for your mail client:
- Archiving and exporting emails in Thunderbird
- Archiving and exporting emails in Mac Mail
- Exporting emails from Outlook 2013, 2016 and 2019
Once the restore is completed you can usually follow the same steps to import your email data again.
