Outlook 365 (Classic) Email Setup Guide

This guide explains how to set up your email in Outlook (classic) on Windows. These instructions apply to both cPanel and Dedicated Email Hosting accounts. For Server/Hostname fields:

• If you use VentraIP Dedicated Email hosting, enter:
  ventraip.email
• If you use VentraIP cPanel Hosting, enter:
  mail.yourdomain.com(replace yourdomain.com with your domain)

1. Open Outlook and enter your email address.

   Important: Tick ‘Let me setup my account manually’ under ‘Advanced options’

   

   • Click ‘Connect’ then choose ‘IMAP’.
     

     Note: If this isn’t the first email you are adding to Outlook, with the Outlook app open, click ‘File’ at the top left of the app, and then ‘Add Account’ under ‘Account Information’.

2. Enter IMAP/SMTP incoming and outgoing mail settings.
   Incoming Mail:
   • Server:
     Dedicated Email Hosting: ventraip.email
     cPanel Email Hosting: mail.yourdomain.com (replace with your actual domain)
   • Port: 993
   • Encryption Method: SSL/TLS

   Outgoing Mail:

   • Server:
     Dedicated Email Hosting: ventraip.email
     cPanel Email Hosting: mail.yourdomain.com (replace with your actual domain)
   • Port: 465
   • Encryption Method: SSL/TLS

   Note: Require login using Secure Password Authentication (SPA) should be unticked for both Incoming and Outgoing.

   

3. Click ‘Next’.
4. Enter your email account’s password (Forgotten password? Click here to reset) and click ‘Next’.
5. Your account should be successfully added! Click ‘Continue’ and follow any final personalisation or setup prompts.
   Done!

Still having issues getting set up?

While our support for third-party email software is limited, we’re happy to help where possible!

If you encounter any errors during configuration, please submit an eTicket with screenshots of both any error messages and your configuration settings so we can assist you.

For advanced troubleshooting needs, please consult a local IT technician or contact the software vendor directly.