![supportcentre scaled](/_next/image/?url=https%3A%2F%2Fventraip.com.au%2Fwp-content%2Fuploads%2F2023%2F05%2Fsupportcentre-scaled.webp&w=3840&q=90)
Support Centre
Find the answers to your questions and get the support you need with the VentraIP help centre.
Browse by Popular
Domain Name
- What is a domain name?Eligibility criteria for registering .AU domain namesPremium domain names explained
Web Hosting
View AllEmail Hosting
View AllGoogle Workspace
- Getting Started with Google WorkspaceGoogle Workspace support resourcesTransferring an existing Google Workspace service to VentraIP
Account
- How do I reset my VIPcontrol password?How do I create a VentraIP account?How can I see who accessed my VentraIP account?
Troubleshooting
- How do I clear my browser cache?Troubleshooting a ‘500 internal server' errorTroubleshooting with a ping test
Easily create a Joomla site using app installers
Installation of Joomla is quite easy via your cPanel interface using the following steps:
- Log in to your cPanel service.
- Click the Softaculous or Installatron icon.
- In the left menu select Portals/CMS and click on the Joomla option.
- Click the blue Install button.
- Choose the latest version of Joomla if you’re unsure of which one to choose here.
- Fill out the form as required; ensure you select your Choose Domain and In Directory options correctly – In Directory should be empty unless you want the site on a separate page
- Ensure you set a strong admin password (greater than 60 strength).
- Click Install.
That’s it! The app installer will now install Joomla for you and then provide you with links to access its admin area.
![misc content center scaled](/_next/image/?url=https%3A%2F%2Fventraip.com.au%2Fwp-content%2Fuploads%2F2023%2F05%2Fmisc-content-center-scaled.webp&w=3840&q=90)
We Are Here to Help You
Get in touch with one of our local experts at any time.