Synchronizing folders to the IMAP server using Outlook 2013-2019

Please Note: While we do provide email setup support articles in our FAQ, our Technical Support team are unable to provide support for third party email software. We recommend contacting the software vendor for troubleshooting issues with these applications.

If you’d like to choose which folders you want to appear/sync in your email software, you can follow these steps:

1. Open Outlook
2. Right click on the top folder under your email accounts
3. Click IMAP Folders
4. In the dialog box that appears click Query. This will make all of the folders you can subscribe to appear
5. Select a folder, and click Subscribe to make it appear in your email software, or Unsubscribe to make it disappear
6. Once you’re done, click Apply and then click OK